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ESI IP-900 Communication Server

IP Server 900 is a unified communications system that combines the reliability  of a traditional on-premises phone  system with the added flexibility  of leveraging network connectivity, enabling you to increase productivity and deliver an enhanced  customer experience.

THE BENEFITS OF VoiP

Voice-over-IP (VoiP) technology converts traditional telephone voice communications into data to be carried via broadband and the Internet. The IP Server 900 uses your network as the communications path, carrying both voice and data throughout your offices and to your remote  employees.  With remote  IP phones, your office extension  can “extend” to virtually any off­ site location  with broadband access.

The IP Server 900 delivers numerous features that can help reduce the cost of communications and improve  customer  satisfaction.

EASIER INSTALLATION.

The IP Server 900 with ESI phones  works over your office data network.  The system and each phone  simply plug into network jacks and connect  like just any other device on the network.

MULTI-SITE COMMUNICATIONS.

Originally, offices and warehouses that did not share the same phone system could only use expensive telephone tie lines or T1 lines to connect to each other.  IP communications enables you to link multiple sites via broadband or the Internet. So, now, it doesn’t matter whether  you are across the street or across the country. Your employees stay connected and more productive.

REMOTE IP SOLUTIONS.

Save time and money supporting remote employees, by providing each of them  with a fully-featured office extension  from any location. Business communications employing remote IP technology are perfect for off-site employees or temporary offices.

CENTRALIZED ADMINISTRATION.

For multi-location businesses, our Web ESI System Administrator software lets you easily perform remote administration using your Web browser.

REDUCE COMMUNICATION COSTS.

ESI SIP trunking enables businesses to connect on-premises business communication systems to the public network, reducing communications costs by as much as 65%.

IP POWER + ESI INNOVATION = AN UNBEATABLE VoiP COMBINATION

CALL ROUTING.

Automatic Call Distribution (ACD) manages calls coming into many different departments; ensuring callers are routed to the right person the first time. Easily program call handling and distribution and monitor how efficiently your inbound calls are being managed. Routing calls to the right department reduces call transfers and increases customer satisfaction.

TWINNING.

With an IP Server 900 solution, it’s easy to reach employees  in or out of the office. You can “twin” an IP or digital extension  with a second number (such as a mobile  phone), so an incoming call rings both phones  simultaneously. You can use the “find me/follow me” feature to forward calls sequentially to up to five additional numbers. This feature is particularly useful for off-site and mobile employees who are always on-the-go.

ESI VIRTUAL ANSWER.

ESI’s unique Virtual Answer feature uses special greetings to help you handle calls based on who’s calling. If on a call, you can easily send a second caller to your mailbox  by pressing a Virtual Answer Key. One of two special greetings advises the second caller of your status. You can define which greeting is played and can provide the option to the second caller to hold or select an alternate choice, such as leaving a message or dialing another extension.

AUDIO CONFERENCING.

It’s simple to set up an audio conference call with the system’s optional “meet-me” conferencing feature. Each person who calls a pre-established number at the specified time is a utomatically added to the conference. On-demand conferencing can reduce the need for third-party services, saving you money.

INTELLIGENT CALLER IDENTIFICATION.

See at-a-glance who is calling you (or on call waiting). ESI’s patented technology even stores Caller ID information with each voice message.  Use the Esi-Dex speed-dial feature for one-touch storage of caller information to use for future calls. Set a Caller ID key and you can view Caller ID information from any of your  25 most recently received calls, and return each call with one touch.

SHARED-OFFICE TENANTING.

The optional shared-office tenanting features lets multiple organizations in a shared-office environment use the same IP Server 900 system while “appearing” to be separate and distinct entities.

AUTO-ATTENDANT.

ESI offers a six-level, 100-branch automated attendant, enabling auto­ answering that routes callers to desired destinations, whether internal or external. If you prefer to handle your calls personally, the auto attendant can act as overflow to ensure all of your calls are answered.

UNIQUE MESSAGE HANDLING.

ESI’s patented voice message features make it simple to store information and share it with your team. Easily create a Quick Group (voice mail distribution group) on-the-fly. Just press the Record key on your ESI phone to record any call – even conference calls and personal reminders.

FAX-OVER-EMAIL.

The IP Server 900 includes a fax-over-email feature  to simplify faxing documents. It automatically converts incoming faxes to PDFs and e-mails them  to a pre-definedaddress for viewing, printing, archiving, or forwarding as needed.

UNIQUE  MESSAGE HANDLING.

ESI’s desktop IP phones provide “on-site” functionality with up to Gigabit Ethernet connectivity.  Busy executives can work from home while still appearing as “on” in the office phone system. The remote capabilities of an ESI desktop IP phone also are perfect for branch offices. In addition, ESI offers a DECT-based cordless IP set for mobile workers, the ESI Cordless Handset II. Mobile workers may prefer  the optional VIP 7 Softphone, which uses a PC or laptop screen as the IP phone.

ESHINK.

Multi-site linking across your WAN or the Internet, enables you to view your entire business as a single location.

CUSTOMIZE YOUR IP SERVER

900 TO FIT YOUR SPECIFIC BUSINESS NEEDS

ESI offers many additional products that can enhance your business communications experience. Contact your Office Pros, LLC to learn more!

 

IP Server 900 features
Account Codes for greater  accountability Yes
Automated Attendant (AA) – six-level, 100-branch Yes
Automatic Call Distribution (ACD) Yes
Dedicated Overhead Paging interface Yes
Enhanced Caller ID with one-touch automatic messaging return Yes
Fax over e-mail Yes
Fax over IP Yes
“Find me/Follow me” forwards calls sequentially to up to five numbers Yes
Help key for ESI’s Verbal User Gu1de Yes
Intelligent Call Forwarding Yes
Live Call Recording of any conversation or personal “voice memo” Yes
Live Call Screening allows listening to an incoming message Yes
Music/Message-on-Hold (MOH) Yes
Quick Groups for one-step moving of voice messages to other In-boxes Yes
Shared-office Tenant for up to eight (8) tenants Yes
SNMP monitoring of system devices via IP Yes
System management via Web browser UI Yes
Trunk-to-Trunk Transfer Yes
Twinning of an IP or digital extension with a second  number Yes
Virtual Answer Key for recording customs greetings for select callers Yes
Analog phones/dev1ces 32
Digital phones/dev1ces 64
IP phones/dev1ces 196
Call-processing ports 264
Central Office (CO) lines 192
T1/PRI Modules Up to 2
Voice mail channels (up to 140 hours of message storage) Up to 32
Station/Special-purpose mailboxes 191
Conference ports (16 members/conference) 64
Shared-office tenants 8
ESI API for development Optional
ESI-Link connects up to 100 compatible ESI systems via broadband Optional
ESI Presence Management Optional
ESI Media Management Optional
ESI Mobile Messaging Optional
VIP 7 applications Optional